Refund policy

Refund Policy

Due to the nature of fragrance products (hygiene and liquid goods), we generally do not accept returns of opened or used products.

Damaged or incorrect orders
If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.

Unopened products
Unopened, unused products in their original packaging may be returned within 14 days of delivery for a refund, minus original shipping costs. Buyer is responsible for return shipping unless the return is due to our error.

Private Label and bulk orders
Custom Private Label orders and bulk orders above 3L are final sale and non-refundable once production has begun, unless the product is defective.

How to request a refund
Contact us via our Contact page with your order number and details. Approved refunds are issued to the original payment method within 5–10 business days.